palbet Privacy Policy

This Privacy Policy ("Policy") describes how palbet ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the palbet online gaming platform at palbet.org (the "Platform").

palbet is committed to handling your personal data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as the regulatory guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR).

By registering an account on palbet, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the palbet Platform.

This Policy should be read alongside the palbet Terms & Conditions, which govern your use of the Platform as a whole.

palbet collects personal data that is necessary to provide you with a safe, fair, and compliant gaming experience. The categories of personal data we collect include:

palbet does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of a responsible gaming self-assessment.

palbet collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies;
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and PAGCOR regulatory databases where applicable;
• Public sources: Publicly available information used to verify your identity or comply with anti-money laundering obligations.

palbet processes your personal data for the following purposes:

• To create and manage your palbet account;
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• To provide access to games, promotions, and other Platform features;
• To detect and prevent fraud, money laundering, and other illegal activity;
• To comply with applicable Philippine laws and PAGCOR regulatory requirements;
• To provide customer support and respond to your inquiries;
• To send you account-related notifications and, where you have consented, promotional communications;
• To improve the Platform through analysis of usage patterns and player feedback;
• To enforce the palbet Terms & Conditions and this Privacy Policy;
• To support responsible gaming initiatives, including the administration of self-exclusion and deposit limit requests.

palbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the palbet Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, and other applicable Philippine legislation;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and the improvement of our services, where such interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, such as the receipt of marketing communications. You may withdraw consent at any time by contacting palbet support.

palbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals;
• Identity verification providers: Third-party KYC service providers used to verify your identity and age in compliance with PAGCOR requirements;
• Fraud prevention agencies: Organisations that assist palbet in detecting and preventing fraudulent activity and money laundering;
• Regulatory authorities: PAGCOR and other Philippine government agencies where disclosure is required by law or regulatory obligation;
• Technology service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on palbet's behalf under strict data processing agreements;
• Professional advisers: Legal, accounting, and compliance advisers where necessary to protect palbet's legal rights or comply with applicable law.

All third parties with whom palbet shares personal data are required to handle that data in accordance with applicable Philippine data protection law and palbet's data processing standards.

palbet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and PAGCOR regulatory guidelines. In general:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
• Identity verification documents are retained for the duration of your account and for five (5) years thereafter;
• Support communications are retained for three (3) years from the date of the interaction;
• Technical and usage data collected via cookies and server logs is retained for up to twelve (12) months.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, palbet will securely delete or anonymise that data.

palbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data in transit between your device and the Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Multi-factor authentication requirements for account access and administrative systems;
• Incident response procedures for the detection, reporting, and management of personal data breaches.

While palbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your palbet account credentials confidential and for notifying palbet support immediately if you suspect any unauthorised access to your account.

palbet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. The types of cookies used on palbet include:

• Essential cookies: Required for the Platform to function correctly, including session management and security tokens. These cannot be disabled;
• Functional cookies: Used to remember your preferences, such as language settings and display options;
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, helping palbet improve the user experience;
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of the Platform.

palbet does not use third-party advertising cookies or share cookie data with advertising networks. You may manage cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of the Platform.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by palbet:

• Right to be informed: The right to know what personal data palbet holds about you and how it is used;
• Right of access: The right to request a copy of the personal data palbet holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the palbet support team. palbet will respond to all verified data rights requests within thirty (30) days. Some requests may be subject to identity verification before processing.

The palbet Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. palbet does not knowingly collect personal data from individuals under the age of 21.

If palbet becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be suspended. If you believe that a minor has registered on palbet, please notify palbet support immediately.

palbet employs age verification procedures during the registration process and reserves the right to request proof of age at any time. Providing false information about your age constitutes a breach of the palbet Terms & Conditions.

palbet primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or identity verification services — palbet ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data.

palbet will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.

palbet reserves the right to update or modify this Privacy Policy at any time. Where changes are material, palbet will notify you via the Platform or by email to your registered address prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the palbet Platform following the posting of any changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how palbet protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by palbet, please contact our Data Privacy team. Our support team is available 24/7 to assist players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with palbet's response to your data privacy concern.