palbet Responsible Gaming

At palbet, responsible gaming is not just a legal checkbox — it is a core part of how we operate. palbet is committed to providing a safe, fair, and enjoyable gaming environment for all Filipino players, whether you're playing slots, bingo, live casino games, or sports betting from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines.

We believe that gaming should always be a form of entertainment — not a way to make money, escape problems, or cope with stress. palbet actively invests in responsible gaming tools, player education, and support resources to ensure that every player on our platform can make informed decisions about their gaming activity.

palbet operates in accordance with PAGCOR regulatory guidelines, which include strict requirements around player protection, age verification, and responsible gaming practices. We take these obligations seriously and go beyond the minimum requirements wherever possible to protect our players.

palbet requires all players to verify their age and identity before making any deposit or playing any real-money game. During registration, you will be asked to provide a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID — to confirm that you are at least 21 years old.

Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned, and the matter will be reported to PAGCOR as required by law. palbet also encourages parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.

If you suspect that a minor is using a palbet account, please contact our support team immediately at [email protected].

palbet provides a range of free, easy-to-use tools that give you control over your gaming activity. All tools can be activated by contacting palbet support — there is no cost and no judgment involved.

Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realise there's an issue until it has already caused significant harm. palbet encourages all players to be honest with themselves about their gaming habits.

Watch out for these warning signs in yourself or someone you know:

• Spending more money on gaming than you originally planned or can afford
• Chasing losses — continuing to play in an attempt to win back money you've lost
• Lying to family members or friends about how much time or money you spend on gaming
• Borrowing money, selling possessions, or neglecting bills to fund gaming activity
• Feeling restless, irritable, or anxious when you are not able to play
• Using gaming as a way to escape stress, depression, or personal problems
• Neglecting work, school, family, or social responsibilities because of gaming
• Making repeated unsuccessful attempts to cut back or stop gaming
• Thinking about gaming constantly — planning your next session or reliving past wins

Take a moment to honestly answer the following questions. If you answer "yes" to two or more, consider reaching out to palbet support or a professional counselling service.

Self-exclusion is one of the most effective tools available to players who feel they need a break from gaming. When you self-exclude on palbet, your account is immediately suspended and you will be unable to log in, deposit, or play for the duration of the exclusion period you choose.

palbet offers the following self-exclusion options:

• 6-month exclusion — A medium-term break to reassess your gaming habits;
• 1-year exclusion — A longer break for players who need more time away from gaming;
• Permanent exclusion — A lifetime ban from palbet for players who decide they no longer wish to gamble online.

To request self-exclusion, contact palbet support at [email protected] with the subject line "Self-Exclusion Request". Your request will be processed within 24 hours. During a self-exclusion period, palbet will also suppress all marketing communications to your registered email and mobile number.

palbet also cooperates with PAGCOR's national self-exclusion registry. If you have self-excluded through PAGCOR, palbet will honour that exclusion and prevent you from registering or playing on our platform.

Most palbet players enjoy gaming as a fun, occasional activity without any problems. Here are some practical tips to keep it that way:

• Set a budget before you play — Decide in advance how much you are comfortable spending, and stick to it. Use palbet's deposit limit tool to enforce your budget automatically.
• Treat losses as the cost of entertainment — Think of your gaming budget the same way you'd think about a movie ticket or a night out. If you lose it, that's the cost of the entertainment — not money to be chased.
• Set a time limit — Decide how long you will play before you start, and use palbet's session time limit tool to enforce it.
• Never play when emotional — Avoid gaming when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and lead to poor decisions.
• Take regular breaks — Step away from the screen regularly. Use palbet's reality check feature to remind yourself to pause and reflect.
• Balance gaming with other activities — Make sure gaming is just one of many leisure activities in your life, not the primary one.
• Keep family and friends informed — Transparency with the people you trust helps keep gaming in perspective and prevents it from becoming a secret habit.

If you or someone you know is struggling with problem gambling, please reach out. palbet's support team is available 24/7 and can connect you with professional resources. You can also contact the following organisations directly:

• palbet Support: [email protected] — available 24/7 for responsible gaming requests, self-exclusion, and limit-setting;
• PAGCOR Responsible Gaming Hotline: Contact PAGCOR directly through their official website for national responsible gaming resources and the self-exclusion registry;
• National Center for Mental Health (NCMH): The NCMH Crisis Hotline is available for Filipinos experiencing mental health challenges, including gambling-related distress;
• Gamblers Anonymous Philippines: A peer support community for individuals affected by problem gambling, with meetings available in Manila and other major cities.

palbet operates in alignment with the responsible gaming framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR's guidelines require all licensed online gaming operators to implement player protection measures, enforce age verification, and provide accessible self-exclusion mechanisms.

As part of our commitment to PAGCOR compliance, palbet:

• Verifies the age and identity of all players before allowing real-money play;
• Maintains a responsible gaming section prominently on the palbet platform;
• Trains support staff to identify and assist players showing signs of problem gambling;
• Cooperates with PAGCOR's national self-exclusion registry;
• Refrains from targeting marketing communications at players who have self-excluded or set responsible gaming limits;
• Provides clear and accurate information about the odds and risks associated with all games on the platform.

For more information about PAGCOR's responsible gaming framework and national player protection resources, visit the PAGCOR official website directly.